Shipping and Delivery Policy
At Rarecut, we strive to provide an exceptional shopping experience with timely delivery of your orders. Please review our shipping and delivery policies below, which outline our approach to processing, shipping, and delivery for both domestic and international orders.
1. Domestic Shipping (India)
1.1 Processing Time
All orders placed within India will be processed within 2-5 business days after payment confirmation. Custom or personalized orders may take longer to process, and you will be notified if this is the case.
1.2 Shipping Time
After your order has been processed, you can expect delivery within 5-10 business days. Delivery times may vary based on your location, courier service, and weather conditions, but we strive to ensure that your order reaches you in the shortest possible time.
1.3 Shipping Charges
Standard shipping within India is free on all orders. We do not currently offer expedited shipping for domestic orders.
1.4 Order Tracking
Once your order has been shipped, we will send you a tracking number via email. You can track your order through the courier service’s website or customer support portal. Please note that it may take up to 24-48 hours for tracking information to appear.
2. International Shipping
2.1 Processing Time
International orders will be processed within 3-7 business days. Custom orders may take longer, and you will be notified accordingly.
2.2 Shipping Time
Delivery for international orders typically takes 7-15 business days, depending on the destination country. Shipping times can vary due to customs procedures, shipping methods, and other factors outside of our control. Please be aware that while we do our best to ensure timely delivery, certain delays may occur due to customs clearance or carrier-related issues, which are beyond our control.
2.3 Shipping Charges
Shipping charges for international orders are calculated at checkout and vary based on the destination country and the size of the order. Any customs duties or taxes that may apply will be the responsibility of the customer.
2.4 Order Tracking
Once your order has shipped, we will provide a tracking number and a link to track your order through the relevant courier service. International orders may take a few days for tracking information to update after dispatch.
3. Order Cancellations
Once your order has been shipped, it cannot be canceled. We understand that circumstances can change, but once the order is in transit, we are unable to alter or cancel the shipment. If you wish to make changes to your order, please reach out to our customer service team at hello@rarecut.com immediately. We will do our best to assist you before the order is shipped.
4. Shipping Delays
While we make every effort to ensure your order is shipped and delivered on time, there may be unforeseen delays due to factors such as:
- Weather conditions
- Carrier delays
- Customs procedures (for international shipments)
- National holidays or public events
These delays are out of our control, and we appreciate your understanding. You can track your order to stay informed on its status, and if you experience any issues, please feel free to reach out to us.
5. Customer Responsibility
- Please ensure your shipping address is correct and complete before placing your order. Rarecut is not responsible for undelivered or delayed packages caused by incorrect or incomplete address details.
- The recipient is responsible for any applicable customs duties, taxes, or other import fees for international shipments.
6. Contact Information
If you have any questions or concerns regarding your shipping or delivery, please contact our customer service team at hello@rarecut.com. We are here to help and will do our best to resolve any issues related to your order.